Return & Refund Policy

Thank you for shopping at frostwao. We appreciate the fact that you like to buy the goods we build. We also want to ensure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

Cancellation

You have the right to cancel your order before it has been shipped. If you decide to cancel your order prior to shipment, you will receive a full refund of the purchase price. To cancel your order, please contact our customer service team as soon as possible using the contact information provided at the bottom of this page. Once your cancellation request is processed, the refund will be issued to your original payment method within 5-7 business days.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Please note that items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider. Some banks and credit card companies may take additional time to process and post the refund.

Please note that shipping costs are non-refundable. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service for returning items, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to ensure the refund has not been posted. Contact your payment provider as there is often some processing time before a refund is officially posted.

If you've completed these steps and still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the issue and work with you to resolve it promptly.

Contact Us